Terms of Service

1. Who These Terms Apply To

Run-Fi is a business-to-business service. These terms apply to business entities and organisations, not individual consumers. By accessing the Run-Fi platform, you represent that you are authorised to bind your organisation to these terms.

If you are an individual acting on behalf of a business, you confirm that you have the authority to enter into this agreement on behalf of that business.

2. Your Account and Access

Access to Run-Fi is provided through API keys and authentication credentials. Your organisation is responsible for:

• Maintaining the security of all API keys and access credentials
• Ensuring that only authorised users within your organisation have access to the platform
• Notifying Run-Fi immediately of any unauthorised access or security breach
• All activity conducted through your organisation's account

Run-Fi reserves the right to suspend or terminate access in the event of suspected unauthorised use or security concerns.

3. Acceptable Use

Your use of Run-Fi must comply with our Acceptable Use Policy. In summary, you agree not to:

• Process data that you do not have legal rights to process
• Use the platform to facilitate fraud, money laundering, or other illegal activity
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Abuse API rate limits or attempt to overwhelm the service

For full details, see our Acceptable Use Policy.

4. Your Data and Our Responsibilities

You retain all ownership rights to the financial transaction data you submit to Run-Fi. Run-Fi processes this data solely to provide the reconciliation service as described in our Privacy Policy.

As the data controller, you are responsible for ensuring that you have the legal right to submit transaction data to Run-Fi. Run-Fi acts as a data processor under applicable data protection laws.

For detailed information on how we process your data, see our Privacy Policy.

5. Service Availability

Run-Fi strives to maintain high service availability. However, we do not guarantee uninterrupted access to the platform. Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Enterprise customers may have specific Service Level Agreements (SLAs) defined in their commercial contracts. Those SLAs take precedence over this general statement for affected customers.

6. Intellectual Property

Run-Fi retains all intellectual property rights in the platform, including all software, algorithms, interfaces, and documentation. Your organisation retains all intellectual property rights in the data you submit to the platform.

Run-Fi grants your organisation a limited, non-exclusive, non-transferable licence to access and use the platform during the term of your agreement.

You may not use the Run-Fi name, logo, or trademarks without prior written permission.

7. Fees and Billing

Pricing and payment terms are defined in your separate commercial contract with Run-Fi. Fees are invoiced according to the schedule agreed in that contract.

All fees are non-refundable unless otherwise stated in your commercial agreement. Late payments may result in service suspension or termination.

Run-Fi reserves the right to modify pricing upon renewal, with advance notice as specified in your commercial contract.

8. Termination and Data Return

Either party may terminate this agreement in accordance with the termination provisions in your commercial contract. Upon termination:

• You will have 30 days to export your data from the Run-Fi platform
• Run-Fi will delete all of your data within 90 days of termination, unless legal retention requirements apply
• You remain responsible for fees incurred prior to termination
• API access will be revoked at the end of the notice period

Run-Fi may suspend or terminate access immediately if your organisation violates these terms or the Acceptable Use Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Run-Fi's total liability for any claims arising from these terms or your use of the platform shall not exceed the fees paid by your organisation in the 12 months preceding the claim.

Run-Fi shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.

Nothing in these terms limits liability for fraud, gross negligence, or matters that cannot be excluded under applicable law.

10. Governing Law

The governing law for these terms will be determined based on your organisation's primary jurisdiction and as specified in your commercial contract.

Depending on your location, applicable laws may include the laws of Kenya, South Africa, the European Union, the United Kingdom, or other jurisdictions. Specific governing law provisions are detailed in your commercial agreement.

11. Changes to These Terms

Run-Fi may update these terms from time to time. We will notify active customers of material changes at least 30 days before they take effect.

Continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree to the changes, you may terminate your agreement in accordance with the termination provisions.

The "Last updated" date at the top of this page indicates when these terms were most recently revised.